Frequently Asked Questions

Visit our website, select your desired apartment, choose your dates, and fill out the booking form. After submitting the application and paying the $70 application fee, we will review your application and confirm your booking.

Yes, cancellations are allowed with appropriate notice. Please refer to our Terms & Conditions for specific cancellation policies and any applicable fees.

We offer flexibility for both short-term and long-term stays. Minimum stay requirements vary by apartment and current availability. Contact us for specific details.

We accept all major credit cards, bank transfers, and digital payment methods. Contact us to discuss payment options that work best for you.

Yes, a security deposit is required and will be detailed in your lease agreement. The deposit is refundable upon checkout if there are no damages.

The application fee is $70 and is non-refundable. This fee covers background and reference checks.

Our apartments include high-speed Wi-Fi, air conditioning, smart TVs, fully equipped kitchens, laundry facilities, dedicated parking, and more. Some units feature balconies, swimming pools, and gym access.

Housekeeping is available upon request for an additional fee. Contact us for pricing and scheduling details.

Yes, we provide high-speed Wi-Fi in all apartments. If you experience any connectivity issues, our support team is available 24/7 to assist.

All apartments are in safe neighborhoods with 24/7 security, secure locks, and surveillance systems. We prioritize the safety and comfort of our guests.

Yes, our buildings are monitored by professional security teams 24/7 to ensure the safety of all residents and guests.

Contact our 24/7 customer support team immediately. We have emergency protocols in place and will address any concerns promptly.

Standard check-in time is 3:00 PM and check-out time is 11:00 AM. Early check-in or late check-out may be available upon request for an additional fee.

Please bring a valid ID and sign the lease agreement during check-in. Our team will provide keys, Wi-Fi information, and a property orientation.

During check-out, we will conduct a final inspection to ensure the apartment is clean and undamaged. Your security deposit will be refunded within 7-10 business days if there are no issues.

Our responsive customer support team is available 24/7. You can reach us via phone, email, or our online contact form. We aim to respond to all inquiries within 2 hours.

Yes! We specialize in short-term rentals for business travelers. We can offer flexible lease terms and are happy to discuss your specific needs.

Contact our support team immediately. We offer responsive maintenance services and will address urgent issues as quickly as possible.